Delivery, returns and care

Every listing shows the delivery options and prices for that piece. Pickup from the studio in Newcastle, NSW is always free.

Freight pieces travel in a rigid crate. If a crate arrives damaged, photograph it before opening and email me the same day.

Delivery is within Australia only for now.

Each piece is a one-off original, so I don’t offer change-of-mind returns. Ask for more photos or a video before you buy. I’m happy to send them.

If a piece arrives damaged or isn’t what was described, tell me within 7 days and I’ll repair, replace or refund it. Your rights under the Australian Consumer Law always apply.

You approve a preview and a fixed quote before paying a deposit. The deposit covers materials and is not refundable once work has started.

The balance is due when you have seen photos of the finished piece. Because commissions are made to order, they can’t be returned for change of mind.

The cracked face is sealed and the piece is framed. Dust it with a dry cloth. Don’t use glass cleaner or water on the cracked face.

It is heavier than it looks. Hang it on two fixings rated for the weight shown on the listing, into a stud or with proper wall anchors.

If a piece is ever dropped or struck, don’t touch the face with bare hands. Email me and I’ll advise on repair.